Employment Opportunities at Westmed Ambulance Services

The following positions are currently available:

Position Summary: Oversee day to day operation and workflow of the communication center staff and enforcement of policies. Ensures customer service standards are met along with meeting and exceeding response time compliance standards for all customers.  Creates statistical reports based on management requests and designs system solutions to deployment and production related issues.

Essential Duties and Responsibilities (listed but not limited to):

  • Implement and maintain communication center plan to ensure compliance with all company policies and procedures.
  • Maintain response time compliance standards for all customers and contractual obligations.
  • Develop and submit reports internally and for key customers outlining performance and compliance standards.
  • Makes rapid and accurate decisions related to system status management and ambulance deployment.
  • Hire and train new and existing Call Center employees and conduct probationary and annual evaluations.
  • Must handle complex direct customer service issues and problem solve in the moment to ensure customer and company satisfaction.
  • Able to identify difficult and conflicting situations to upper management for resolution.
  • Works directly with Human Resources Coordinator to handle all employee related issues, including discipline and hiring/firing.
  • Able to be on call 24 hours/day as required.
  • Attends management meetings and function as requested.
  • Establish and maintain systems and controls that verify the integrity of all systems, processes and data, and enhance the company’s value.
  • Participate in a wide variety of special projects and compile a variety of special reports
  • Conform with and abide by all regulations, policies, work procedures and instructions
  • Demonstrates a professional, pleasant and polite demeanor to all persons with whom the individual comes in contact with while at work
  • Performs essential system support duties deemed necessary for continuity of operations
  • Other duties as assigned – please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.

Job Competencies

  • Demonstrated experience developing and implementing a system status management plan
  • Excellent leadership skills, experience building a team and changing work culture where necessary
  • Computer competency including, Microsoft Office Suite along with demonstrated ability to handle database management and a basic ability to write custom reports
  • Highly dependable with a strong attention to detail
  • Must be familiar with FCC regulations as they apply to on air communications.
  • Demonstrated knowledge of communications equipment, phone systems, data lines, along with the ability to trouble shoot phone an d data line failures in a high volume Call Center.
  • Highly dependable with a strong attention to detail
  • Demonstrated ability to consistently exceed expectations
  • Report Creation and Tracking.
  • Ethical Conduct.

Required Education and Experience

  • Minimum of a high school diploma or equivalent related experience. BA/BS preferred
  • Minimum of 3 years in a direct managerial role in a high volume 24 hour Call Center environment or equivalent.

Work Environment

  • This job operates in a dispatch center setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

 

Physical Demands

  • This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand as necessary.

 

Position Type/Expected Hours of Work

  • This is a full-time position. Days and hours of work are Monday through Friday 9:00 am to 6:00pm. Evening and weekend work may be required as job duties demand.

Westmed Ambulance is an equal opportunity employer.

Click here to apply!

Position Summary:  SUMMARY: Responsible for providing high quality emergency and non-emergency medical care and transportation to patients while providing exceptional customer service. This includes but is not limited to: assessment, triage, and treatment utilizing standards and guidelines established by the Local EMS Agency (LEMSA) and Westmed Ambulance Service

Essential Duties and Responsibilities (listed but not limited to):

  • Customer relations: Works collaboratively with sending and receiving facilities and medical professionals to ensure the best possible outcome for patients and customer experiences
  • Family relations: Communicates effectively, efficiently and compassionately with family and/or patient guardians to insure the best possible outcome for patients and the client’s experiences
  • Practices care within his/her scope of practice as defined by the LEMSA, the state EMS Agency
  • Maintains documentation of required licensure, certifications, continuing education, safety training, OSHA, HIPAA training, and other related requirements
  • Attends continuing education programs pertinent to his/her area of practice
  • Knowledgeable in use and routine maintenance of all equipment and supplies used by Westmed Ambulance
  • Maintains adequate supplies and equipment onboard ambulance to deliver patient care and maintain compliance
  • Keeps assigned vehicle clean and orderly to insure rapid response and professional appearance to all transport requests
  • Maintains positive interpersonal relationships with colleagues, EMS representatives, hospitals and the public
  • Maintains a clean and complete uniform, personal hygiene,
  • Demonstrates a professional, pleasant and polite demeanor to all persons with whom the individual comes in contact with while on duty
  • Participates in planned outreach marketing and education activities
  • Work collaboratively with, Registered Nurses (RNs)
  • Completes all required documentation essential to job roles
  • Serves as role model, educator and clinical resource to other staff
  • Acts as a liaison and communicates program goals and objectives
  • Performs essential system support duties deemed necessary for continuity of operations
  • Other duties as assigned

Job Requirements and Qualifications

 

  • Must have good visual and auditory abilities
  • Must have good customer service skills
  • Must have excellent oral and written communication skills
  • California Driver’s License in good standing with minimal DMV points
  • State of California EMT Licensure in good standing free of infractions
  • CPR (AHA BLS for Healthcare Provider or ARC CPR for Professional Rescuers)
  • Medical Examiners Card (DL 51)
  • Ambulance Drivers License
  • DL 51 Health Screen for the Ambulance Driver’s License
  • ICS 100 certificate
  • ICS 700 certificate
  • HAZMAT FRO course completion
  • Santa Clara County Orientation Certificate

 

COMPETENCIES:

 

Requirements

  • Must have reliable transportation to job site
  • Must be able to communicate effectively with managerial staff
  • Must have a high school diploma or equivalent

 

 

Physical Requirements:

 

Physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job. While performing duties of this job, the employee is regularly required to use hands to perform medical procedures and assessments, reach with hands and arms, and speak and hear. The employee is frequently required to sit. The employee is required to stand, walk, climb or balance, stoop, kneel, crouch or crawl, and smell. The employee is required to maintain adequate physical conditioning to be able to perform job duties. Job duties are often performed at high stress levels requiring employee to function effectively and independently while maintaining good working relationships with partners, patients, and customers. The employee must frequently lift and/or move up to 125 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

 

SKILLS: Skills as required to practice as an EMT as defined by assigned state scope of practice in addition to working in the simulation lab and perform hospital appointed task within BLS Scope of Practice. Special Details include Hospital Foundation Support, Clinical Rotations, Collaborative Training Sessions.

 

Competencies: Competency in basic life support skills as defined by State, LEMSA, Medical Director(s) and Medical Standards.

 

Work Schedule:  The position will be full time or part time and may require nights, weekends, and holidays.

Reporting Relationship: The EMT will report directly to the On Duty Supervisor or Operations Manager.

Click here to apply!